Smarter Cities, Better Services
Run city operations with data driven precision. Our platform forecasts service demand by district, prioritizes work orders, optimizes routing for field crews, personalizes resident communications across web, app, and SMS, and accelerates digital permitting. Teams gain clear priorities, residents get faster responses, and leaders see budget impact in real time with fewer bottlenecks and stronger transparency.
- Service Speed
- Budget Clarity
City Challenges at Scale
Public expectations are rising while resources stay tight. Fragmented systems, manual workflows, and uneven communications slow delivery and weaken trust.
Municipal Operations Hub for Field and Facilities
One live workspace that coordinates 311 intake, dispatch, fleet, sanitation, and facilities with AI routing and predictions.
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Forecasts ticket volume by zone so staffing matches real demand.
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Prioritizes and auto routes work orders to the closest qualified crew.
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Flags at risk requests for proactive recovery before deadlines slip.
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Tracks asset health to schedule maintenance before breakdowns.
Proven result:
Work order response time reduced by 33%.
Key Improvements
SLA attainment up
19%
Fuel spend down
12%
Preventive maintenance completion up
24%
Key Improvements
Open rate at
2.8x
Portal adoption up
+23%
Appointment no shows down
-18%
Resident Connect Suite for Participation and Trust
Adaptive outreach that tailors messages by neighborhood and topic across email, SMS, app, and kiosks.
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Builds unified profiles from service history and channel preferences.
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Delivers timely alerts on closures, permits, and community events.
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Runs continuous experiments to raise engagement with clear content.
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Re-engages low response areas with targeted follow ups.
Proven result:
Digital participation up by 27%.
Key Improvements
Open rate at
2.8x
Portal adoption up
+23%
Appointment no shows down
-18%
Civic App Studio for Rapid Digital Services
A low code toolkit to launch city specific AI apps such as permit triage, bulk pickup scheduler, and storm update assistant.
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Connects 311, permitting, GIS, and work order data with secure roles.
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Ships templates so teams go live in days, not months.
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Supports human review for sensitive approvals and exceptions.
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Provides audit trails and access controls for governance.
Proven result:
New services launched 50% faster.
Key Improvements
Time to launch down
55%
Development cost down
39%
Staff adoption in 30 days
71%
Challenge:
311 backlogs, slow street repair dispatch, manual permit reviews, and low engagement during storm season created rising complaints and overtime costs.
Results:
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34% faster 311 closure
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29% shorter permit cycle
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1.4 point rise in resident satisfaction index
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17% lower overtime spend
Solution:
Deployed Municipal Operations Hub for intake and dispatch, activated Resident Connect Suite for targeted updates, and used Civic App Studio to roll out a permit triage app and storm information assistant.
Let’s Build Something Smart Together — Start Today!
Fill out the form below, and one of our experts will contact you within 24 hours to discuss your needs. Whether it’s IOT or cybersecurity solutions, or tech support, we’re here to tailor a plan that works for you.
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