Insurance

AI for Insurance: Faster Claims, Safer Risk

Use production-ready AI to price risk more accurately, settle claims faster, spot fraud earlier, and delight policyholders at every touchpoint. We integrate with your core systems (Guidewire, Duck Creek, bespoke stacks), unify data, and deploy governed, auditable models—so you get results without compliance headaches.

1 %
fraud reduction
1 % Cut
triage automation
1 %
faster claims

Why insurance teams get stuck

Legacy workflows, siloed data, and rising customer expectations slow everything down—from quoting to settlement.

Manual Underwriting Lag
Risk assessment depends on paperwork and human review, leading to slow quotes and leakage.
Claims Backlogs
Unstructured docs and triage bottlenecks extend cycle times and drive up loss-adjusted expense.
Low Digital Engagement
Fraud Blindspots – Rule-based flags miss complex patterns across channels and policies.
Disconnected Data
Policy, billing, FNOL, and third-party data live in silos; insights never meet operations.
Low Digital Engagement
Policyholders expect self-service, proactive updates, and personalization; portals rarely deliver.
Compliance Overhead
Every change must be explainable, monitored, and audit-ready—slowing innovation.
Control Hub

Unified AI Control for Claims, UW & Fraud

A single console that orchestrates workflows, auto-classifies documents, scores risk and fraud, and recommends next actions with full audit trails.

  • Routes every task to the best bot or person with clear SLAs.
  • Extracts data from documents and emails using AI models.
  • Surfaces fraud and subrogation signals before payout.
  • Generates compliant summaries and memos with citations.
Proven result:

Typical carriers see cycle time down 28% within the first quarter.

Orchestration Focus

Average handling time down

22%

First contact resolution up

18%

Adjuster workload per claim down

35%

Customer Focus

Email open and click up

45%

Self-service containment up

40%

Abandonment during quote down

32%

Engage

Reach for Omnichannel Engagement

Personalized outreach across web, email, SMS, and chat that guides prospects and policyholders, captures documents, and resolves routine questions without waiting on hold.

  • Pre-fills forms from documents and past interactions.
  • Sends proactive nudges for missing items and renewals.
  • Securely verifies identity before sharing details.
  • Hands off to humans with complete context when needed.
Proven result:

Quote-to-bind conversion improves 17% on average.

Customer Focus

Email open and click up

45%

Self-service containment up

40%

Abandonment during quote down

32%

Forge

Build for Models and Automations

A governed workspace to design, test, and deploy underwriting rules, document extractors, and claim decision models without long IT queues.

  • Drag and drop pipelines that connect to your PAS and CRM.
  • Versioning, approvals, and rollback for safe changes.
  • Synthetic data tools to stress test edge cases.
  • Monitoring with bias and drift alerts for every model.
Proven result:

Time to launch a new automation falls by 50%.

Collaboration Focus

Prototype-to-prod lead time cut

60%

Document extraction accuracy up to

98%

Model drift detection time down

70%

Challenge:

A mid-size personal lines carrier faced long FNOL intake, rising indemnity, and call center queues during storm season. Fraud referrals overwhelmed SIU with low precision and customer satisfaction was sliding.

Results:

  • Customer NPS improved 12 Points
  • FNOL to first action reduced 37%
  • Fraud hit rate improved 26%
  • Cost per settled claim reduced 18%

Solution:

Our platform automated intake, triage, and document extraction. The engagement layer handled policyholder updates, renewals, and claim status messaging with secure links. The team used the model and automation workspace to deploy a fraud scoring model and a rental car rules engine, all monitored with explainability and audit logs.

“Our teams finally work from one source of truth. Customers get answers in minutes, not days, and our investigators focus on the right cases. The impact was visible in the first month.”
- Mark Roger
Chief Claims Officer, Regional Carrier

Let’s Build Something Smart Together — Start Today!

Fill out the form below, and one of our experts will contact you within 24 hours to discuss your needs. Whether it’s IOT or  cybersecurity solutions, or tech support, we’re here to tailor a plan that works for you.

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